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Airsoft Megastore's Industry-Leading Product Warranty
Named "The Best Warranty In the Biz" by U.S. Airsoft Consumers
While most other online airsoft retailers offer either no warranty, or a 48-hour to 5-day warranty, Airsoft Megastore is proud to offer THE BEST PRODUCT WARRANTY IN THE AIRSOFT INDUSTRY, a comprehensive 31-Day warranty on ALL of the products we carry (unless otherwise stated), which covers items purchased against defects in manufacturing and workmanship under standard operating conditions (no excessive wear and tear, poor BBs, overcharged batteries, etc) -- see below for full details on warranty coverage. We work hard to ensure 100% customer satisfaction and are committed to providing top-notch service be it BEFORE, DURING, or AFTER your purchase.
- For item(s) that are deemed to be serviceable under stated warranty, Airsoft Megastore retains full discretion to repair or replace said item(s) using new, refurbished, or reconditioned but functionally identical parts and/or accessories. If an item covered under warranty is deemed to be unfit for repair, Airsoft Megastore retains full discretion to REPLACE the item with a brand new, identical model.
- Please read ALL warranty details, terms, and exclusions, as written below, in order to gain a comprehensive understanding of the product warranty you are entitled to. By making a purchase from www.AirsoftMegastore.com, buyers agree to be subject to and bound by any/all terms of the warranty policy.
- Shipping costs incurred from Airsoft Megastore back to the customer on a repaired/replacement item IS covered in full by Airsoft Megastore. Shipping back to Airsoft Megastore for items covered under warranty is NOT covered by Airsoft Megastore, and any/all costs associated with shipping an item back to Airsoft Megastore is the sole responsibility of the product's owner/user. As a courtesy to our customers, we offer DISCOUNTED return shipping labels purchased through us as an alternative to mailing a return package out via retail shipping outlets, where shipping costs may be unreasonably high. If you need a discounted return shipping label QUOTE for an RMA, please email: support@airsoftmegastore.com
How to PREVENT Voiding Your Warranty:
- For ALL Airsoft guns, do NOT use BBs found in Sporting Goods stores or at discounters like Walmart or Target. These BBs have been conclusively linked to causing IRREVERSIBLE DAMAGE to your gearbox/piston/gun due to irregularities in BB shape/spherical consistency and also low density content, which often leads to BBs shattering inside your gun and damaging the internals.
- For AEGs (electric automatic guns), do NOT repeatedly tap the trigger on semi-automatic (especially in a quick fashion). This will LOCK UP your gearbox and may cause possible damage to the piston assembly/gearbox.
- For Spring Airsoft guns, do NOT repeatedly cock the gun before firing. This will cause an excessive amount of BBs to fill the chamber and cause jamming/damage to the firing assembly, thus voiding your warranty.
- If you do NOT know how to adjust the hop-up on your gun, DO NOT proceed to adjust your hop-up. Over-adjustment may lead to jamming, and may cause damage to your Airsoft gun's internals.
- For a more comprehensive list of tips on how to prevent voiding your warranty, please read our HELPFUL ARTICLE IN OUR PLAYER RESOURCE CENTER.
Warranty Details, Terms and Exclusions:- Product Abuse/Neglect: Product defects that are a result of user abuse/damage, including but not limited to physical damage, drops onto hard surfaces, accidental abuse/neglect, improper operation/storage/maintenance, lack of maintenance, exposure to liquids, high levels of humidity, dirt/mud/sand, exposure to any/all extreme weather conditions, abnormal operating conditions, and/or any or all of the above are deemed to be acts of negligence on the part of the buyer and are NOT covered under Airsoft Megastore's warranty. Furthermore, negligence also causes any warranty(s), whether stated or implied, to be voided in full.
- Returns that have been
broken due to use of inferior grade BBs (low density, low quality, sporting goods store brand/grade BBs) and/or improper size/weight BBs,
including all sporting-goods store branded BBs (i.e. Crosman, SoftAir USA,
SoftAir, UltraSonic (licensed by SoftAir USA), AirStrike USA, Flying Colors,
CyberGun, CyberGun S.A., Gamo, Beeman, etc.) will be discarded or shipped back
to the sender, as products using these types of BBs WILL malfunction. Inferior
BBs may shatter inside the gun and indefinitely damage the gun, and/or may
damage the internals due to poor craftsmanship, thereby ending and voiding any
warranty either written or implied.- Unauthorized or Illegal Product Modification: Product defects that are a result of modifications/upgrades manifested in any way, shape, or form are NOT covered under warranty, and causes any warranty(s), whether stated or implied, to be voided in full. This includes, but is not limited to, the installation of aftermarket/upgrade parts, the alteration of product components, the removal of orange tips (which are Federally mandated), and/or any other types of product tampering. - Warranty Limitations and Terms: Any and all warranties offered by Airsoft Megastore, whether written or implied, are limited to the duration of the product warranties as explicitly expressed above. Outside of the warranty period, the repair, exchange, or replacement of any and all products are the sole responsibilities of the buyer, not Airsoft Megastore. While Airsoft Megastore will continue to strive to provide top-notch after-sale service, we will NOT be held liable, contractually or verbally, for damages and/or costs incurred with any such products outside of the warranty period. - Spring Airsoft Guns:
All
products carried by Airsoft Megastore carry a 31-day warranty with the
exclusion of low-priced spring Airsoft guns. Due to the fact that
spring Airsoft guns are budget-minded products that maximize value and
are manufactured mostly out of plastic, Airsoft Megastore carries a
15-day warranty on ALL spring Airsoft guns. All other warranty terms
and exclusions apply to spring Airsoft guns.Airsoft Megastore prides ourselves on offering some of the best
warranty coverage in the industry. Because we have contracted Q.C.
(quality control) personnel on site at most manufacturers who are also
present during product transport to ensure the highest standard of
quality is met for our products, we are highly confident in the quality
of our products. |
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