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New to the sport, don't know where to start?  Want tips on how to improve your game?  Need to troubleshoot your gun?  Find answers to these questions and SO MUCH MORE at our new Airsoft Megastore Player Resource Center.


Welcome to the Airsoft Megastore Customer Care Desk

What is CCD?  Airsoft Megastore prides ourselves in being the only online Airsoft retailer with a comprehensive Customer Care User Interface [CCUI], directing you to the right answer to all of your most common questions.  As shoppers we hate hunting all over a website for the right answers to simple questions, whether it's regarding site policies or how to contact us.  That's why we created CCD, where AMS customers can gain INSTANT ACCESS to policies, contact info, ordering help, troubleshooting tips, airsoft player guides, shipping information, tracking your order, account help, and much, MUCH more, all found in ONE SINGLE PLACE ... at Customer Care Desk.  Once you use the AMS CCD, you will never go back to hunting for information on other airsoft sites ever again!
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?